Ozsaddle website terms of use

Website Prices are displayed in Australian Dollars and exclude delivery. Recommended Retail Prices (RRP) are displayed including GST.  This GST applies only to customers in Australia. For orders delivered outside of Australia, prices exclude any applicable customs/import fees, duties or taxes, which are the responsibility of the receiver.

Toowoomba Saddlery endeavours to ensure the information we provide is current and correct however we do reserve the right to change product specifications and pricing without notice. For hand-made items also allow for some minor variation product-to-product. Please be aware that colours may appear differently due to lighting or other factors.

Images on this website may be subject to copyright, please seek permission before using images on other material.

Login details are available to existing customers only. If you have trouble logging in please contact us.

Please Note: Toowoomba Saddlery supplies retail products to retailers (Resellers) of saddlery products and do not sell these items direct to the public. Resellers must have a physical store to be eligible for an account.

On submission of a dealer application form, your application will be processed and notice will be provided to confirm whether your application has been approved. The information you provide in an application may be subject to verification. To see more information about our wholesale trading requirements and apply online, please see our Wholesale Trading Page ► 

Toowoomba Saddlery Trading Terms and Conditions

Trading Requirements
To be eligible for wholesale pricing you must hold an ABN linked to a Registered Business Name (or international equivalent) that pertains to the relevant industry.  For resellers: a physical store is a requirement and proximity to existing distributors and potential markets is taken into consideration.

Toowoomba Saddlery supplies retail products to retailers (Resellers) of saddlery products and do not sell these items direct to the public.  Manufacturing products / raw materials may be sold to the public however, to access wholesale pricing and other benefits a trading account is required.

Website Dealer Access
Dealer access to our website allows you to view wholesale prices and access online ordering.  To be eligible for access you must meet the above requirements and been approved to trade with us.
Contact us to obtain your username and password to log in.

All credit accounts are strictly nett 30 days from EOM.

Overdue Accounts
Once an account is overdue, no further goods will be supplied until the outstanding balance has been paid in full. An extended credit charge of 3% per month will be charged on all overdue accounts.

Title of the goods supplied shall not pass until full payment for the goods has been received. Should the need arise where we have to take legal action to recover monies owed, all legal costs will be claimed against the debtor.

Insurance is the responsibility of the purchaser. All goods are deemed delivered upon despatch and you are advised to arrange your own insurance. However, automatic transit insurance can be arranged if required, upon your written request.

Orders may be placed by-
Phone: 07 4633 1855   International: 61 7 4633 1855
Fax: 07 4633 4100   International FAX: 61 7 4633 4100
E-MAIL: sales@ozsaddle.com

Back Orders
Goods not supplied immediately will be placed on back order, and supplied as soon as the goods become available. Please advise if you do not wish your goods that are not supplied to be placed on back order.

Credit Claims and Returns
Claims for shortages, packing errors or damages must be made within 24 hours of receipt of goods. Goods that are to be returned for credit are to be returned within 7 days of receipt. We reserve the right to charge a re-stocking fee for goods returned that were supplied correctly. All credit claims should be made in writing, telephone, fax or e-mail giving full details of invoice number, order number and reason for the credit claim. Goods are not to be returned without obtaining prior approval and freight instructions.
Leather returns: to be eligible for a credit, leather must be in the same condition it was delivered in. Please check your leather carefully before marking or cutting. Most leather must travel via courier.
Where discounts have been applied for bulk quantities, partial returns for credit will not be accepted.

Every effort will be made to maintain prices, however, due to the fluctuation of the cost of our raw materials, exchange rates and overhead costs. We reserve the right to alter prices without notice. Unless specified otherwise, indent/bulk quantity discounts or special pricing cannot be used in conjunction with any other discounts. For any customers with special pricing arrangements, these adjustments will be applied after checkout.