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UPDATE 22/5/2023

Please note that with the easing of Covid restrictions, visitor entry is now through the office only (not the shed gate). If the office is unattended, please press the button on the counter for service.

If you are feeling unwell, we recommend placing your orders and enquiries online or over the phone. Social distancing is encouraged. For up-to-date information on QLD Health recommendations, please see the QLD Health website.

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UPDATE 05/05/2022

After QLD health guideline changes, visitors are no longer required to check in, and no longer need to wear a mask unless they are a close contact of a positive case. Social distancing is encouraged. For up-to-date information on the continuing changes, please see the QLD Health website.

If you are feeling unwell, we recommend placing your orders and enquiries online or over the phone.

Visitor entry continues to be through the main shed gate, not the office. Press the green button to the right of the shed door for service.

Our delivery partners are still experiencing delays and we thank you for your continued patience.

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UPDATE 12/01/2022

For your comfort and assurance, all management and staff of Toowoomba Saddlery are currently double vaccinated for Covid-19.

At this time Covid vaccination status does not affect entry to the premises, however, under QLD health guidelines all visitors are required to wear a mask unless they meet an exemption listed by QLD Health.   It is expected that all visitors sign in using the Check in QLD app and maintain social distancing where possible.

Visitor entry remains through the main shed gate, not the office. If you are feeling unwell, we recommend placing your orders and enquiries online or over the phone.

Our delivery partners are still experiencing delays and we thank you for your continued patience.

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UPDATE 22/07/2021

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

We thank you for your patience. Updates are also available at https://auspost.com.au/service-updates/current-updates/domestic-service-updates

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UPDATE 08/06/2020

WELCOME BACK!

Toowoomba Saddlery’s gates are open once more

While Toowoomba Saddlery has remained open for online and phone orders with contact-less collection throughout the pandemic, physical entry to the warehouse by visitors has been restricted – until now.
In response to the governments stage 2 of easing restrictions, we have decided that now is the right time to re-open our gates to visitors and welcome you inside the warehouse.

You can now visit our warehouse in person to:
• Place, collect and pay for your order
• Select your leather
• View our saddle stock
8am – 4pm Monday to Friday

To protect customers and staff and prevent the spread of Corona Virus (COVID-19) Toowoomba Saddlery will continue to maintain good hygiene practices and limit personal contact.
Visitor entry remains through the main shed gate, not the office.

We do ask that all visitors abide by social distancing rules, use the provided hand sanitiser and follow staff direction as necessary. Cashless payment options are preferred.
If you are unwell, please delay visiting until you are feeling better.

For those relying on freight: Australia Post and Star Track do continue to experience delays.
For more information see: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

If you have any queries or concerns please don’t hesitate to contact us.

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UPDATE 27/03/2020

WE ARE OPEN  – Access Restricted !

To ensure the safety of our customers and staff we have
decided to close the physical office and warehouse to visitors.

We will continue to trade via phone, email and online.

Orders for collection

If you would like to collect an order, payment can be made over the phone and the warehouse will leave the goods in a designated area to ensure zero-contact.

Freighters are asked to call before/on arrival to ensure the gates are opened.

Note that this is a temporary measure and will keep you informed as the situation develops. 
We thank you for your understanding as we support each other through these challenging times. 
If you have any queries please do not hesitate to contact us. 

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UPDATE 20/03/2020

WE ARE OPEN

Please be reassured that Toowoomba Saddlery is open as usual, 8am – 4pm Weekdays (QLD time)  and at this stage all employees of Toowoomba Saddlery retain overall good health and are not known to have, or have been exposed to the Corona Virus.

That being said, the safety of our customers and employees is our priority, and to this end we are employing a number of measures to help prevent the spread of infection.

• We’re asking our team members to maintain high standards of hygiene and cleanliness, to practise social distancing where possible, to stay home if they are at all unwell, and to self-isolate if required.  
• If you are unwell or simply wish to be cautious, please place your orders and enquiries via phone, email or website – many of you use these methods already.
• Visitor entry is currently through the main shed gate, not the office.

Will the Corona Virus affect orders?

At this stage leather supply is unaffected, if this changes we will be sure to notify you.
New shipments of hardware may be delayed, however our current hardware stocks remain plentiful for most items.

Australia Post and Star Track have both advised that there may be delays to their delivery services. They have also made alternative arrangements for services that normally require signature upon delivery: For more information see their update:  https://startrack.com.au/alerts

We hope everyone is staying safe and well 
From the staff and management at Toowoomba Saddlery
If you have any queries or concerns please don’t hesitate to contact us.